Overcoming Unique Challenges in Catholic Health Care with Conduit Health Partners
Who We Are
As a subsidiary of Bon Secours Mercy Health, a Catholic health system, Conduit Health Partners is uniquely positioned to understand the intricacies of Catholic health care. We specialize in providing tailored solutions that align with your mission and address the specific needs of your organization.
Our Services
Nurse-First Triage Services
Our telephone-based nurse triage services ensure that patients and employees can access medical advice and care around the clock – 24 hours a day, 7 days a week, reducing unnecessary ER visits and optimizing the use of your facilities.
A Nurse-First Triage phone line offers after-hour and weekend (24/7) access to registered nurses, helping patients decide if they can resolve their issue at home, need urgent care, or should visit the ER.
Optimized Patient Flow
By directing patients to the most appropriate level of care within your network, we help improve outcomes and enhance satisfaction among providers and staff.
Improved Job Satisfaction
Decreasing administrative burdens and after-hours interruptions leads to higher job satisfaction for your providers and staff.
Transfer Center Solutions
Our centralized patient transfer center retains patient referrals within your health system, maximizing resource utilization and ensuring timely, coordinated care.
Data-Driven Insights
We provide valuable data and analytics to identify trends, opportunities, and obstacles, helping you make informed decisions to enhance revenue and patient acquisition.
Operational Efficiency
By benefiting from our expertise and experience, allow your team to focus on quality health care delivery.
How Catholic Health Systems are Partnering with Conduit
Our clients, including many Catholic health systems, have seen remarkable improvements through our services:
Bon Secours Mercy Health:
“The most important reason for wanting a robust Transfer Center is for our patients. We owe it to them to coordinate their care and ensure that they’re provided great care from the beginning of their stay to the end. Having a highly regarded partner like Conduit manage that for us is invaluable.”
– Chris Hilton, SVP, Enterprise Optimization and Integration at Bon Secours Mercy Health.
Experienced a 61% increase in inbound transfers after implementing our transfer center solution.
Achieved a 64% reduction in ED length of stay for behavioral health patients through our transfer center services.
Provides after-hours telephonic nurse triage care to their communities. Patients have immediate, timely access to a RN both during and after regular business hours. In emergencies like power outages, Conduit ensures uninterrupted care and rescheduling for their patients.
Bon Secours Mercy Health:
“The most important reason for wanting a robust Transfer Center is for our patients. We owe it to them to coordinate their care and ensure that they’re provided great care from the beginning of their stay to the end. Having a highly regarded partner like Conduit manage that for us is invaluable.”
– Chris Hilton, SVP, Enterprise Optimization and Integration at Bon Secours Mercy Health.
Provides after-hours telephonic nurse triage care to their communities.
Patients have immediate, timely access to a RN both during and after regular business hours. In emergencies like power outages, Conduit ensures uninterrupted care and rescheduling for their patients.
Experienced a 61% increase in inbound transfers after implementing our transfer center solution.
Achieved a 64% reduction in ED length of stay for behavioral health patients through our transfer center services.
Conduit Health Partners Spotlighted in Catholic Health World for Enhancing Patient Experience and Access
Conduit Health Partners was featured in an article in Catholic Health World, “Health Systems Partner With Nurse-Led Call Center to Improve Patient Experience and Access.” The piece highlights how Catholic health systems are collaborating with Conduit Health Partners for nurse-triage services to serve their communities and help improve access to all while optimizing operational efficiency.
Partner with Conduit Health Partners
We invite you to explore how our nurse-first triage and transfer center solutions can support and enhance your organization’s mission. Our services are designed to improve your operational efficiency, profitability, and patient care quality. We would love the opportunity to discuss your specific challenges and evaluate how Conduit Health Partners can help.
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Why Human Connections in Nurse-Triage Matter in a World of AI and Technology
The need for tools that effectively route patients to the right care at the right time has intensified. Yet, relying solely on a tech-enabled approach heightens the potential for missed human connections.
Conduit Featured in Catholic Health World about Revolutionizing Health Care Access
At Conduit Health Partners, we’re committed to understanding patients’ needs and helping them receive access to care. A recent Catholic Health World article shares the story of how Conduit was formed and how we’re revolutionizing access to care.