Behavioral Health Transfer Center Services
Health care systems nationwide face significant challenges in providing effective treatment for behavioral health patients, especially those with suicidal ideations. Often, these patients spend days waiting in the emergency department while social workers and clinicians search for an accepting facility.
This extended boarding in the ED not only disrupts patient flow and compromises safety but also consumes considerable resources, as it frequently requires continuous observation, driving up the cost of care. The emotional toll on ED staff is equally profound, as they often lack the support and tools needed to provide optimal care in these challenging situations. Furthermore, emergency departments are not designed for prolonged patient stays and lack the safe, therapeutic environment essential for the care of behavioral health patients.
We offer a behavioral health solution through our transfer center services. Our team works alongside health care facilities and providers to facilitate timely transfers.
Streamline Transfers for Better Outcomes
Transferring a patient from one facility to another is a complex process, especially for behavioral health patients who require specialized care and resources.
When a health care facility lacks the resources or expertise to efficiently transfer patients it can cause delays and lead to increased costs for the patient and health care system. We offer streamlined transfer services to promote timely, appropriate care without experiencing delays.
We can help manage the following steps in the transfer process:
- Collection of Intake Information
- Provider to Provider Communication
- Provider consultations
- Transportation (EMS) coordination
Partnering for Success
Partnering with a patient transfer specialist to streamline your transfer process unlocks valuable operational advantages including:
- Reduced ED length of stay
- Minimized network leakage
- Improved load-balancing across your system
Awareness of behavioral health bed capacity in the region
Why Choose Conduit for Behavioral Health Transfers?
With over 460,000 patient transfers managed since our inception, our team brings unparalleled expertise and efficiencies to every transfer, allowing you to benefit from our experience and economies of scale.
What makes our transfer service different?
Partner in Operational Excellence
As your dedicated partner in operational excellence, we align with your goals to enhance patient flow and positively impact key metrics like ED length of stay, network retention, and overall care costs. With a commitment to quality and exceptional service, reflected in our high client satisfaction and URAC accreditation, we tailor our solutions to adapt to your unique needs, ensuring we not only meet but exceed your operational objectives.
Proven Workflow Innovations
Conduit will work with your team to design workflows to improve and streamline the transfer process. We will leverage our best practices to optimize your success.
Timely Transfers to Appropriate Care Settings
We understand the capability of your organization as well as those in your geographical area to facilitate appropriate acceptance base on the patient’s needs, reducing the likelihood of delays in care, improving patient outcomes operational efficiency and the associate satisfaction.
Enhanced Patient and Staff Safety
Quick transfers to appropriate care settings reduce the risk of adverse events, ensuring a safer backdrop for patients and health care providers.
Nurse-Driven Model
Our experienced nurses provide a centralized, single access point for managing patient flow, bringing invaluable clinical expertise to every transfer decision. With their deep understanding and firsthand knowledge, they communicate seamlessly with your clinicians and ensure patients are guided to the right care setting efficiently and effectively.
Data Driven Approach
Our data-driven approach to managing patient throughput provides your organization with full transparency into the transfer process and its impact on organizational KPIs. By using real-time data and analytics, we help prevent care delays and optimize patient flow so that your team can focus on its most critical role: providing high-quality patient care.
Conduit’s Transformative Impact
A collaboration with Mercy Health — Springfield Regional Medical Center resulted in significant outcomes:
This case study highlights the effectiveness of our transfer center services in improving patient outcomes and operational efficiency.
“Using its nurse-first transfer services, the Conduit team helped us design workflows to improve and streamline the transfer process as well as empowered us with invaluable data-driven insights. Our team is pleased with the expansion of the workflows to the other emergency departments in the market.”
FRANK FARKASH, DNP, RN, ACNP-BC
Chief Nursing Officer, Bon Secours Mercy Health
Meet our Leadership Team
How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency. It’s critical to ensure that nurses are working at the highest level of their expertise. However, many nurses find themselves weighed down by administrative tasks like managing patient transfers, which detracts from their core role of providing direct patient care.
The Power of Outsourced Patient Transfer Services to Speed Care, Strengthen Revenue and Increase Patient Retention and Acquisition
Approximately 5.5 million emergency department (ED) patients and inpatients are transferred between hospitals each year. An efficient, reliable patient transfer process is a critical aspect of optimal care delivery and operations.
Unfortunately, a perfect storm of converging issues is creating an unacceptable patient transfer scenario in U.S.
Leading with Purpose and Empowering Teams: Spotlight on Hannah Hardy
At Conduit Health Partners, our success is driven by dedicated associates who support their teams and ensure seamless patient care. Meet Hannah Hardy BSN, RN, Supervisor Line Lead at Conduit, whose leadership and passion for empowering others make a difference every day.
A Leader in Patient Transfers
Since joining Conduit in May 2021,