Recent News
Recent Posts
How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
March 11, 2025
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency.
The Power of Outsourced Patient Transfer Services to Speed Care, Strengthen Revenue and Increase Patient Retention and Acquisition
March 7, 2025
Approximately 5.5 million emergency department (ED) patients and inpatients are transferred between hospitals each year. An efficient,
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Health care call center solutions to improve patient engagement
Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.
3 reasons your company should offer this employee benefit
A comprehensive employee benefits package — including one that offers convenient health care services — plays a big role in recruitment, retention and workforce satisfaction. There’s one service in particular that you should include in your employee benefits package: a 24/7 Nurse Access Line.
Improved Outcomes through Virtual Care
Virtual care — while not new prior to the pandemic — significantly increased in popularity as providers turned to safe alternatives for delivering health care amidst COVID-19. Virtual care is a broad term that encompasses many ways that health care providers and patients interact real-time through digital tools. Examples include care delivered via video, audio, remote monitoring, instant messaging, and more.
5 Benefits of Outsourcing Patient Transfer Services
Outsourcing functions like patient transfer services can help providers save money and streamline operations, allowing them to focus on their most critical role: providing high-quality patient care. Organizations that partner with an experienced company such as Conduit Health Partners can see immediate benefits to their patient transfers, which in turn support long-term retention and growth
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Heather Kelsey, Director of Triage and Virtual Care
Heather Kelsey is the Director of Triage and Virtual Care at Conduit Health Partners. In her role, Heather is responsible for strategic and operational leadership, day-to-day management, and oversight of Conduit Health Partners’ Nurse Triage and Virtual Care Center teams. She also collaborates with other Conduit leaders to develop new strategic services and process improvement strategies.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.
Merging organizations, growth, and innovation in a COVID-19 world
Check out Becker’s Healthcare podcast featuring Dominique Wells, chief operating officer, and Kari Beam, chief strategy officer. The duo discusses merging organizations, growth, and innovation in a COVID-19 world.
Access Center a Key Tool in COVID-19 Response
Through the Health Collaborative, Cincinnati-area health care systems collaborated closely and tirelessly to coordinate a COVID-19 response. The goal was to ensure their ability to deliver the best possible evidence-based care for area residents.
How Conduit Health Partners Has Distinctly Positioned Themselves, Pivoted Quickly During a Pandemic and Responded to Health System Needs for their Communities
Cheryl Dalton-Norman shared insights into how health systems could better anticipate patient flow and support front-line providers amid the COVID-19 crisis.
NEWS & ARTICLES
Patient transfer center
24-7 nurse triage
24/7 triage support helps employees get the care they need
The Bon Secours Mercy Health team employee health team worked with Conduit Health Partners to create a 24/7 triage service for work-related injuries and exposures.
Nurse Triage improves timely access to licensed health professionals
Bon Secours Mercy Health Physicians partnered with Conduit Health Partners to provide a nurse triage service by phone.
patient outreach and engagement