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How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
March 11, 2025
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency.
The Power of Outsourced Patient Transfer Services to Speed Care, Strengthen Revenue and Increase Patient Retention and Acquisition
March 7, 2025
Approximately 5.5 million emergency department (ED) patients and inpatients are transferred between hospitals each year. An efficient,
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
Conduit Gives Back to the Community
At Conduit Health Partners, we are passionate about giving back to the community and serving others. At Christmas, Conduit leaders and associates fostered children at the Bair Foundation Child and Family Ministries.
We thank our associates for their dedication to helping others in every area of their lives – professionally and personally.
Improve Health and Satisfaction with Patient Transfer Solutions
No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.
Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.
Conduit Health Partners Brings Patient Transfer Center to Watertown Regional Medical Center
Conduit’s team will connect patients to the right care 24/7
Cincinnati, Ohio and Watertown, Wis. (Jan. 16, 2023) — Conduit Health Partners, a health care solutions company that connects patients to the care they need, when they need it, will collaborate with Watertown Regional Medical Center (WRMC) to maximize efficiency and promote ease of access,
Conduit Health Partners and Unity Care NW Offer Nurse Triage Services to FQHC Residents in Washington State
Conduit’s solution to address Unity Care NW staffing shortages, streamline patient care, relieve on-call teams
CINCINNATI, Ohio – Unity Care NW (UCNW) is launching a 24/7 nurse triage service in collaboration with Conduit Health Partners for residents of northwest Washington communities serviced by a Federally Qualified Health Center (FQHC).
What to Look for When Choosing a Hospital at Home Virtual Nursing Partner?
Though Hospital at Home programs have been around for years, the COVID-19 pandemic accelerated their adoption across the country to help ensure continuity of care amid rising infection rates. Since then, they’ve remained a valuable and effective option for patient care, improving patient outcomes and engagement.
Why Choose a Centralized Patient Transfer System
Managing patient transfers is complex, challenging and potentially inefficient. It can be time-consuming and difficult to measure the effectiveness of your transfer processes. If you can’t see potential problems, you can’t make improvements. Learn why you should choose a centralized patient transfer system today.
Nurse Disrupted and Conduit Health Partners featured on the Today Show’s Heroes Among Us segment
Check out the Today Show segment and watch real-world stories showcasing how these two innovative organizations are helping underserved populations gain access to health care.
Conduit Health Partners Brings Professionally Staffed Nursing Telehealth to the Homeless and Underserved
Conduit Health Partners has partnered with Nurse Disrupted to install kiosks inside homeless shelters providing a virtual, nurse-first telehealth solution for individuals in need. While Nurse Disrupted delivers the technology, Conduit Health Partners has provided experienced professional nurses to support this endeavor.
Conduit Health Partners and Palomar Health Bring Nurse Triage Service to North San Diego County
Palomar Health is launching a 24/7 nurse triage service for people in North San Diego County, through a collaboration with Conduit Health Partners. This expansion of access to quality health care will begin on October 1, 2022 and will include employees of Palomar Health and connect the community to experienced registered nurses to listen to every caller’s needs and offer care advice.
How to Increase Health System Patient Retention with Patient Transfers
Patient transfers are a necessary function that can be inefficient and frustrating. Your transfer processes, both referring and receiving patients, can significantly impact your reputation. Efficient patient transfers may increase patient acquisition, as well as retention.
Conduit’s Kris LaHote rappels off a 16-story building to help others with cancer
When Kris LaHote, PMP, Manager of the Program Management Office for Conduit Health Partners, was diagnosed with breast cancer for the second time, she believed she could either say “Why me?” or seek something good that might come out of it.
NEWS & ARTICLES
Patient transfer center
5 Benefits of Outsourcing Patient Transfer Services
Outsourcing functions like patient transfer services can help providers save money and streamline operations, allowing them to focus on their most critical role: providing high-quality patient care. Organizations that partner with an experienced company such as Conduit Health Partners can see immediate benefits to their patient transfers, which in turn support long-term retention and growth
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.
Access Center a Key Tool in COVID-19 Response
Through the Health Collaborative, Cincinnati-area health care systems collaborated closely and tirelessly to coordinate a COVID-19 response. The goal was to ensure their ability to deliver the best possible evidence-based care for area residents.
How Conduit Health Partners Has Distinctly Positioned Themselves, Pivoted Quickly During a Pandemic and Responded to Health System Needs for their Communities
Cheryl Dalton-Norman shared insights into how health systems could better anticipate patient flow and support front-line providers amid the COVID-19 crisis.
24-7 nurse triage
Providing FQHCs with Nurse Triage Services
At Conduit Health Partners, we’re proud to partner with Federally Qualified Health Centers (FQHCs) to help improve access to care for their patient population.
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Working together to transform care
Medical Mutual, Conduit and DispatchHealth are at the forefront of transforming health care. Medical Mutual identified a need in its member population and brought together innovative companies in the health care space to help achieve their goals. Working together, these three organizations have positively impacted the Medical Mutual member population.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
How Can Employers Reduce Health Care Costs?
Your employees can generate unnecessary costs to your business without even knowing it. The tradition of “heading to the emergency department” isn’t always the best choice, but people often don’t know where else to turn when they need medical assistance (or think they do). These ED visits are the costliest option for your employees and your company, and may be unnecessary.
Benefits of Partnering with a Nurse-First Triage Organization
Mark*, a 27-year-old male, is covering third base in the company softball game on a Friday evening when Sarah from accounting attempts to steal from second. She slides into Mark, jamming his left ankle. Mark tries to walk it off, but the pain and swelling quickly worsen. Unsure about the level of care he needs,
patient outreach and engagement