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How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
March 11, 2025
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency.
The Power of Outsourced Patient Transfer Services to Speed Care, Strengthen Revenue and Increase Patient Retention and Acquisition
March 7, 2025
Approximately 5.5 million emergency department (ED) patients and inpatients are transferred between hospitals each year. An efficient,
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Combating Patient Burnout: How Remote Nurse-First Triage Can Transform Care
Health care consumers are weary of long waits and care encounters that feel rushed and impersonal, leading to patient burnout as many forgo needed care to avoid poor experiences and high costs. This impacts patient access, outcomes and health equity, compelling health care organizations to find solutions to alleviate these challenges.
Combating Network Leakage: The Benefits of Outsourcing a Transfer Center
Network leakage is a significant challenge for health care systems, impacting both patient care continuity and financial stability. When patients seek care outside their designated network, it disrupts service delivery and results in substantial revenue loss. Addressing this issue is critical for health systems to deliver high-quality care and ensure the financial health of the organization.
5 Ways That Nurse Triage Improves Health Outcomes of Health Plan Members
Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.
Ensuring 24/7 Continued Access to Care at FQHCs: The Benefits of Outsourcing Nurse-First Triage Solutions
Federally Qualified Health Centers (FQHCs) are crucial in providing comprehensive healthcare services to underserved populations yet are faced with unique challenges. One such challenge is ensuring they meet regulatory requirements with limited staff and resources.
To maintain their operational status and receive federal funding, FQHCs must adhere to stringent regulations, including the requirement to ensure their primary health services are available and accessible 24/7 within their catchment areas.
How Pediatric Nurse Triage Benefits Organizations
Pediatric illnesses and emergencies don’t adhere to a 9-to-5 schedule. They can strike at any time, be it the middle of the night, a weekend afternoon, or a holiday. Recognizing this reality, pediatric nurse triage ensures that families have access to timely guidance and assistance when they need it most. This 24/7 accessibility is not just a convenience;
Why Human Connections in Nurse-Triage Matter in a World of AI and Technology
The need for tools that effectively route patients to the right care at the right time has intensified. Yet, relying solely on a tech-enabled approach heightens the potential for missed human connections.
Streamlining Behavioral Health Transfers
One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,
Conduit Featured in Catholic Health World about Revolutionizing Health Care Access
At Conduit Health Partners, we’re committed to understanding patients’ needs and helping them receive access to care. A recent Catholic Health World article shares the story of how Conduit was formed and how we’re revolutionizing access to care.
Comparing Nurse-Triage Pricing: Key Questions to Ask
Nurse-triage pricing can be complex with various factors that impact your final cost. It is important to thoroughly review and essential to ask the right questions to grasp the pricing intricacies so that you can confidently compare options and make an informed decision on overall costs for your organization.
Understanding Net Promoter Scores (NPS) and Why They Matter in Choosing a Nurse-First Triage Partner
Nurse-first triage services play a pivotal role in health care, especially in managing patient calls, providing medical advice, and determining appropriate levels of care.
One metric that can be used to evaluate nurse-first triage partners is the Net Promoter Score (NPS). But what is NPS, and why does it matter when choosing a partner?
Bridging Gaps in Care: FQHCs Embrace Tech on the Front Lines
Federally Qualified Health Centers (FQHCs) serve as lifelines for millions of underserved Americans, offering vital access to health care. Yet, the challenges of delivering efficient and effective care persist, especially when faced with complex patient needs and limited resources. However, an article in Healthleaders shares a new wave of technology is revolutionizing the way FQHCs operate,
Navigating the Intersection of Nursing and Technology in Health Care
In the ever-evolving world of health care, technology is a game-changer in patient care. Nurses, consistently ranked as the most trusted professionals for the past two decades, now find themselves at the intersection of traditional care and cutting-edge technology.
NEWS & ARTICLES
Patient transfer center
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
Improve Health and Satisfaction with Patient Transfer Solutions
No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.
Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.
Conduit Health Partners Brings Patient Transfer Center to Watertown Regional Medical Center
Conduit’s team will connect patients to the right care 24/7
Cincinnati, Ohio and Watertown, Wis. (Jan. 16, 2023) — Conduit Health Partners, a health care solutions company that connects patients to the care they need, when they need it, will collaborate with Watertown Regional Medical Center (WRMC) to maximize efficiency and promote ease of access,
Why Choose a Centralized Patient Transfer System
Managing patient transfers is complex, challenging and potentially inefficient. It can be time-consuming and difficult to measure the effectiveness of your transfer processes. If you can’t see potential problems, you can’t make improvements. Learn why you should choose a centralized patient transfer system today.
24-7 nurse triage
Bridging Health Care Disparities: The Role of Nurse-First Triage in Rural Communities
For rural residents of America, the challenge of achieving health equity is glaringly evident. Imagine driving two hours through a mountain pass to be near a hospital when contractions begin, or having to travel hours for cancer trials and treatments. These are not isolated incidents but indicative of a broader issue where rural residents face significant health care disparities.
Conduit President Explores the Role of Nurse Triage in Reducing Health Disparities
Cheryl Dalton-Norman, president of Conduit Health Partners, recently talked with Mark Hagland, editor-in-chief of Healthcare Innovation, to discuss social determinants of health and population health. In this fireside chat, “The Power of Nurse Triage to Reduce Health Disparities and Drive Proactive, Impactful Care,” Cheryl discussed how Conduit’s Nurse-First triage solutions can help reduce health care disparities.
Redefining Access to Care: The Role and Benefits of After-Hours Triage Services
At 3 a.m., a baby’s fever can worry a new mom or dad. So much so, they may consider a trip to the nearest emergency department (ED) entirely prudent.
The question is: Is it truly necessary?
With Conduit’s Health Partners’ Nurse-First Triage Services, the answer is just a quick phone call away.
Conduit Wins eHealthcare Leadership Award
Conduit Health Partners is excited to share that we have received an eHealthcare Leadership Award for our Search Engine Marketing Nurse Triage digital campaign. Conduit was awarded Platinum, which is best in class of “Other Healthcare Sites.”
The eHealthcare Leadership Awards recognize outstanding health websites and digital initiatives, highlighting the role of digital communications in achieving health care organizations’ business objectives.
Aspects of Social Determinants of Health
The conversation in health care is evolving from a focus on treating illnesses to a more holistic approach that considers the social determinants of health (SDoH). These determinants encompass various factors such as income, education, employment and access to resources, all of which significantly impact an individual’s overall health. In an interview with Healthcare IT Today,
How a Nurse-First Triage Model Can Reduce Unnecessary ED and Urgent Care Visits
In an article with PSQH, Dusti Browning, vice president, Growth and Client Solutions at Conduit, shares that already unsustainable care costs will rise yet another 5% or higher this year, not including the increase in premiums many organizations have experienced. To counter the impact, one out of five employers
patient outreach and engagement
Increasing Access to Care and Strengthening Partnerships
Mercy Health – Youngstown partnered with Conduit Health Partners to implement sweeping process changes that led to increased efficiencies across several disciplines.