In a recent interview with RamaOnHealthcare, Dominique Wells, chief operating officer at Conduit Health Partners, shares insights on improving patient care through strategic innovations. With a rich background in nursing and health care technology, Dominique now leads Conduit’s efforts in providing nurse-first triage, patient transfer and health care engagement solutions.
Dominque’s Career Journey
Dominique’s career began with a housekeeper role in health care, driven by a passion for nursing. Her determination led her through various roles from Patient Care Technician to Nurse Manager and Clinical Informatics Specialist, eventually becoming chief operating officer at Conduit.
Challenges in Behavioral Health Care
In the article, Dominique discusses the rising challenges in behavioral health care, particularly in emergency departments (EDs). The increasing demand for mental health services has put a strain on EDs, which are not ideally equipped for behavioral health care. Challenges include long wait times, inadequate mental health staff and the challenge of distinguishing between physical and stress-related symptoms.
Solutions for Better Care
Dominique advocates for collaboration with external partners to streamline the transfer of acute behavioral health patients. Our nurse-led transfer services help health systems improve patient safety, reduce ED boarding times and enhance overall care.
Our recent collaboration with Mercy Health — Springfield Regional Medical Center led to a 64% reduction in ED length of stay for behavioral health patients, demonstrating significant improvements in efficiency and patient safety.
Leveraging Technology
Our partnership with Mercy Health highlights the benefits of a data-driven, tech-enabled approach. By centralizing information and streamlining workflows, Conduit enables quicker and more effective patient transfers, reduces administrative burdens, and ensures better alignment with patient needs.
Dominique’s insights shared in the article highlight the importance of innovative solutions and collaboration in addressing the complexities of modern health care.
At Conduit, we’re passionate about improving patient outcomes and operational efficiency through comprehensive services. Contact our team to learn how Conduit Health Partners can help transform patient care for your organization.
