Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)

Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”

Healthcare’s “tripledemic” refers to the convergence of COVID-19, respiratory syncytial virus (RSV), and influenza. The tripledemic shed light on the weaknesses of the nation’s healthcare system to triage large numbers of patients quickly and efficiently in the emergency department.

How can health systems combat these challenges? Innovative health systems are leaning into nurse-driven solutions for patient transfer and triage. Dusti is an expert in this field, as she developed the Nurse Triage program at Conduit.

In the article, Dusti describes how health systems can adjust their approach to patient triage and transfer to promote safer care and a better care experience, including in the ED. By examining opportunities to strengthen their approach to patient triage and transfer in the ED, health systems can more effectively deal with patient surges, now and in the future.

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In health care, the first point of contact is critical. When patients call for clinical advice, especially in urgent or uncertain situations, they need timely, expert guidance. Nurse-first triage models stand out because they place clinically trained professionals—nurses—at the forefront of this process. This approach not only improves patient satisfaction but also ensures safer and more effective care decisions.

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