Recent News
Recent Posts
Bridging the Health Care Accessibility Gap: Insights from Cheryl Dalton-Norman on the LifeBlood Podcast
November 7, 2024
In a recent episode of the LifeBlood podcast, Cheryl Dalton-Norman, president of Conduit Health Partners,
Kristina’s Mission Trip to Guyana: A Journey of Compassion and Care
October 29, 2024
Kristina Daining, RN, BSN, an RN Transfer Specialist at Conduit, recently embarked on a transformative mission trip to Guyana, South America.
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Enhancing Patient Safety with Conduit’s Nurse-First Triage: A Solution for Medical Groups
Patient safety and streamlined operations are critical for any medical group, but achieving this balance can be challenging. This is where Conduit Health Partners’ nurse-first triage solution becomes invaluable. Take Kenosha Community Health Center (KCHC) as an example—a Federally Qualified Health Center (FQHC) that turned to Conduit to address critical gaps in their patient care process.
Integrating a Patient Transfer Center into Your Health System: A Guide for Health Care Leaders
A patient transfer center can play a pivotal role in optimizing patient flow and enhancing outcomes across your health system. However, implementing such a system requires careful planning, strategic execution, and an emphasis on change management. This article outlines the top strategies healthcare leaders can employ to successfully integrate a patient transfer center,
From Critical Care to Conduit
The COVID-19 pandemic had a profound impact on many healthcare professionals, including Amanda Miller, the clinical manager of Conduit’s transfer center service. As a critical care nurse and later a clinical manager of a critical care unit, she witnessed the devastating effects of the virus and the immense pressure it placed on the healthcare system.
Enhancing Patient Care Through Innovative Solutions
In a recent interview with RamaOnHealthcare, Dominique Wells, chief operating officer at Conduit Health Partners, shares insights on improving patient care through strategic innovations. With a rich background in nursing and health care technology, Dominique now leads Conduit’s efforts in providing nurse-first triage,
Bridging Two Worlds: Toni’s Passion in Health Care Technology and Operations
Some individuals are naturally drawn to the field of health care, driven by an inherent desire to care for others and make a tangible difference in their lives. They thrive in environments where they can offer comfort, support, and healing, finding fulfillment in the direct impact they have on patients’ well-being.
Combating Patient Burnout: How Remote Nurse-First Triage Can Transform Care
Health care consumers are weary of long waits and care encounters that feel rushed and impersonal, leading to patient burnout as many forgo needed care to avoid poor experiences and high costs. This impacts patient access, outcomes and health equity, compelling health care organizations to find solutions to alleviate these challenges.
Combating Network Leakage: The Benefits of Outsourcing a Transfer Center
Network leakage is a significant challenge for health care systems, impacting both patient care continuity and financial stability. When patients seek care outside their designated network, it disrupts service delivery and results in substantial revenue loss. Addressing this issue is critical for health systems to deliver high-quality care and ensure the financial health of the organization.
5 Ways That Nurse Triage Improves Health Outcomes of Health Plan Members
Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.
Ensuring 24/7 Continued Access to Care at FQHCs: The Benefits of Outsourcing Nurse-First Triage Solutions
Federally Qualified Health Centers (FQHCs) are crucial in providing comprehensive healthcare services to underserved populations yet are faced with unique challenges. One such challenge is ensuring they meet regulatory requirements with limited staff and resources.
To maintain their operational status and receive federal funding, FQHCs must adhere to stringent regulations, including the requirement to ensure their primary health services are available and accessible 24/7 within their catchment areas.
How Pediatric Nurse Triage Benefits Organizations
Pediatric illnesses and emergencies don’t adhere to a 9-to-5 schedule. They can strike at any time, be it the middle of the night, a weekend afternoon, or a holiday. Recognizing this reality, pediatric nurse triage ensures that families have access to timely guidance and assistance when they need it most. This 24/7 accessibility is not just a convenience;
Why Human Connections in Nurse-Triage Matter in a World of AI and Technology
The need for tools that effectively route patients to the right care at the right time has intensified. Yet, relying solely on a tech-enabled approach heightens the potential for missed human connections.
Streamlining Behavioral Health Transfers
One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,
NEWS & ARTICLES
Patient transfer center
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
Improve Health and Satisfaction with Patient Transfer Solutions
No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.
Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.
Conduit Health Partners Brings Patient Transfer Center to Watertown Regional Medical Center
Conduit’s team will connect patients to the right care 24/7
Cincinnati, Ohio and Watertown, Wis. (Jan. 16, 2023) — Conduit Health Partners, a health care solutions company that connects patients to the care they need, when they need it, will collaborate with Watertown Regional Medical Center (WRMC) to maximize efficiency and promote ease of access,
Why Choose a Centralized Patient Transfer System
Managing patient transfers is complex, challenging and potentially inefficient. It can be time-consuming and difficult to measure the effectiveness of your transfer processes. If you can’t see potential problems, you can’t make improvements. Learn why you should choose a centralized patient transfer system today.
24-7 nurse triage
Comparing Nurse-Triage Pricing: Key Questions to Ask
Nurse-triage pricing can be complex with various factors that impact your final cost. It is important to thoroughly review and essential to ask the right questions to grasp the pricing intricacies so that you can confidently compare options and make an informed decision on overall costs for your organization.
Understanding Net Promoter Scores (NPS) and Why They Matter in Choosing a Nurse-First Triage Partner
Nurse-first triage services play a pivotal role in health care, especially in managing patient calls, providing medical advice, and determining appropriate levels of care.
One metric that can be used to evaluate nurse-first triage partners is the Net Promoter Score (NPS). But what is NPS, and why does it matter when choosing a partner?
Bridging Gaps in Care: FQHCs Embrace Tech on the Front Lines
Federally Qualified Health Centers (FQHCs) serve as lifelines for millions of underserved Americans, offering vital access to health care. Yet, the challenges of delivering efficient and effective care persist, especially when faced with complex patient needs and limited resources. However, an article in Healthleaders shares a new wave of technology is revolutionizing the way FQHCs operate,
Navigating the Intersection of Nursing and Technology in Health Care
In the ever-evolving world of health care, technology is a game-changer in patient care. Nurses, consistently ranked as the most trusted professionals for the past two decades, now find themselves at the intersection of traditional care and cutting-edge technology.
Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances
The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.
Bridging Health Care Disparities: The Role of Nurse-First Triage in Rural Communities
For rural residents of America, the challenge of achieving health equity is glaringly evident. Imagine driving two hours through a mountain pass to be near a hospital when contractions begin, or having to travel hours for cancer trials and treatments. These are not isolated incidents but indicative of a broader issue where rural residents face significant health care disparities.
patient outreach and engagement
Health care call center solutions to improve patient engagement
Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.