In rural communities, access to timely health care remains a persistent challenge. Hopscotch Primary Care, committed to delivering high-quality care to seniors in these areas, has built a proactive, value-based care model.
However, before partnering with Conduit Health Partners, Hopscotch relied on varying after-hours processes across practices which put a heavy burden on the individual providers. This approach left providers burned out and highlighted the urgent need for a partner to deliver after-hours clinical support while alleviating the administrative strain on their teams.
Hopscotch chose Conduit Health Partners for their innovative nurse-first triage model. Unlike other services that rely on callbacks or administrative staff, Conduit connects patients directly with a registered nurse who provides clinical advice in real time. From medication management to navigating transitions of care, Conduit proved instrumental in helping Hopscotch fulfill its commitment to providing accessible care to their patients.
The impact of this collaboration was especially evident during Hurricane Helene, when Asheville, NC, one of Hopscotch’s service areas, was devastated. Hopscotch’s clinics were closed for a short period of time, but the demand for care didn’t stop. Recognizing the critical need, Hopscotch reached out to Conduit to support inbound patient calls during this time.
Since implementing Conduit’s nurse-first triage solution, Hopscotch has seen meaningful improvement. Patients now receive immediate clinical advice 24/7, higher patient satisfaction and improved provider work-life balance.
For a deeper dive into how this partnership, read the full case study.
