How to Leverage Nurse Triage for Workplace Injury Management

Challenge: Workplace Injury Management

Bon Secours Mercy Health faced a significant challenge in maintaining employee health while effectively managing workplace injuries within its extensive operations of 60,000 employees nationwide. The diversity in processes and lack of standardized protocols hindered the employee health team’s ability to ensure consistent care and manage costs.  In addition, it resulted in the frequent use of emergency departments for injuries that could have been treated at lower acuity facilities or through self-care, leading to unnecessary strain on emergency resources and increasing healthcare costs within their health plan.

Solution: Nurse-First Triage Manages Work Injury Line

To address these challenges, Bon Secours Mercy Health partnered with Conduit Health Partners to leverage their nurse-first triage service to manage their work injury line throughout the organization. Employees were provided with a single number to call in case of a workplace injury. Conduit’s registered nurses would then manage initial injury reports, providing appropriate care recommendations. This partnership also provided valuable documentation and data insights, enabling Bon Secours Mercy Health to identify and address workplace health risks more effectively.

Results: 32% Reduction in ED Visits for Workplace Injuries & Improved Healthcare Costs

The implementation of the work injury line yielded significant results for Bon Secours Mercy Health.  There was a 32% reduction in emergency department visits for workplace injuries, which significantly cut healthcare costs. Encouraged by this success, Bon Secours Mercy Health expanded Conduit’s role to manage their bloodborne pathogen exposure line.

Conclusion: Enhanced Workplace Health Management

Overall, the new processes not only achieved substantial cost savings but also increased satisfaction among leaders and employees. The streamlined process and guidance ensured that employees received appropriate care promptly, enhancing overall workplace health management. Click here to learn more about how Bon Secours Mercy Health maximized efficiency and minimized cost for workplace injury management through Conduit’s nurse-first triage solution. 

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In health care, the first point of contact is critical. When patients call for clinical advice, especially in urgent or uncertain situations, they need timely, expert guidance. Nurse-first triage models stand out because they place clinically trained professionals—nurses—at the forefront of this process. This approach not only improves patient satisfaction but also ensures safer and more effective care decisions.

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