In urgent medical situations like stroke, fast and efficient patient transfers can be the difference between life and lasting disability. Conduit Health Partners, through its transfer center services, plays a crucial role in expediting these critical moves.
Such was the case at Mercy Health – Kings Mills Hospital in Cincinnati, Ohio when a patient arrived presenting stroke symptoms.
Conduit’s role began even before Mercy Health – Kings Mills formally requested the transfer. Thanks to AI-assisted communication implemented within Mercy Health and leveraged by Conduit, Conduit nurses were alerted early to the patient’s critical need for a thrombectomy, available only at Jewish Hospital, the regional neuroscience hub for the health system.
Once Conduit initiated the transfer process, they stepped in to manage every critical aspect of coordination, ensuring a seamless handoff between facilities. The Conduit team immediately secured transport, arranging for the quickest possible transfer to Jewish Hospital’s neuro hub. They also worked closely with Jewish Hospital’s cath lab to ensure everything was prepped and ready for the patient’s arrival.
Throughout the process, Conduit served as a vital communication link between the stroke teams at both hospitals, ensuring up-to-the-minute updates and making sure everyone was aligned on the patient’s status. This level of coordination not only saved valuable time but also enabled both hospitals to focus on delivering the specialized care the patient needed.
Successful Outcomes Through Efficient Processes
Upon arrival at Jewish Hospital, the patient was immediately brought into the cath lab, where the neuro team performed a successful thrombectomy, restoring blood flow to the brain. With Conduit as the communication hub, the entire transfer was completed swiftly, ensuring that the patient was on the table for a life-saving procedure just 101 minutes after arriving at Kings Mills. Thanks to the swift transfer and treatment, the patient was discharged two days later with only mild word-finding difficulties, a remarkable recovery considering the severity of their condition upon arrival at Kings Mills.
This success story underscores the power of collaboration in health care, demonstrating how a strong partnership, focused on leveraging technology including AI, can significantly elevate patient outcomes and operational efficiency. Conduit’s expertise in managing transfers, coupled with a shared commitment to operational excellence, ensured that the patient received life-saving care in record time.
Benefits of Leveraging AI and Outsourcing Transfer Center Processes:
- Improved Patient Care and Outcomes: With Conduit Health Partners handling the transfer, the patient was successfully transferred to Jewish Hospital and received a thrombectomy in just 101 minutes from arrival at Kings Mills. The patient’s rapid treatment resulted in a remarkable recovery, with only mild speech difficulties upon discharge two days later—an exceptional outcome considering the severity of the stroke.
- Centralized and Efficient Coordination: By centralizing the transfer process, Conduit ensured that all necessary steps—from securing transport to notifying the neuro team—were handled seamlessly and efficiently with minimal needs from the health system.
- Enhanced Provider Satisfaction: Conduit’s involvement relieved health care providers of time-consuming transfer-related logistics, allowing physicians and nurses to focus on patient care. This reduction in administrative burden helps combat burnout and increases job satisfaction, which is critical in high-stress environments like stroke care.
- Retaining Patients within the System: By facilitating a smooth, efficient transfer to Jewish Hospital, Conduit Health Partners ensured the patient received the care they needed within the health system, maximizing resource utilization and preserving continuity of care.
Benefits of Partnering with Conduit Health Partners for Transfer Center Services:
- Enhanced Patient Outcomes: In this case, the quick transfer led to the patient receiving a successful thrombectomy and being discharged with only mild complications, demonstrating how effective coordination can drive positive results.
- Streamlined Communication and Coordination: By centralizing the entire transfer process, Conduit ensures smooth transitions between facilities, reducing time delays and administrative challenges for healthcare providers.
- Relieving Provider Burden: With Conduit managing logistics, healthcare teams are free to focus on patient care, contributing to improved provider satisfaction and reducing burnout.
- Retaining Patients Within the Health System: Efficient transfers allow health systems to retain patients and maximize the use of their specialized care facilities, ensuring continuity of care.
