About Conduit Health Partners

Conduit Health Partners is an outsource partner that offers customized health care solutions for health systems, health plans, employers and others to improve care and access for their patients and employees.

Led by a team of health care professionals that understands the ever-changing—and challenging— health care landscape, we offer a variety of customized, cost-effective, and timesaving solutions.

Conduit Serves As An Extension Of Your Team

We go to extreme lengths to tailor solutions to meet your unique needs. Through constant communication and collaboration, our team will be an extension of your team as we work together to achieve our shared goal: Providing unparalleled high-quality health care for the people and communities you serve.

What Makes Us Different?

Nurse-First Model

Give your patients and employees immediate access to a registered nurse who will determine the most appropriate level of care needed, which can enhance patient care, streamline resource allocation, and improve overall healthcare outcomes.

Exceptional Patient Engagement

Patients get timely access to high-quality care when every minute counts. Our recent patient satisfaction scores are 94.5.%*

*June 2023 Conduit client survey

URAC-Accreditation

Our health care call center is accredited through URAC, demonstrating a high level of expertise, and commitment to quality and to the user experience.

Operational Excellence

Harnessing years of proven results and industry best practices, our approach elevates patient care while simultaneously offering your staff significant time, cost, and stress savings. Experience streamlined operations that prioritize both quality and efficiency, allowing you to focus on what truly matters – delivering exceptional healthcare.

Data-Driven Approach

Health care executives need data to inform strong strategic decisions for their organizations. Conduit’s daily, monthly, and as-needed analytics provides transparency to the transfer process and arms executives with the critical information they need to make physician recruiting, service line development, and operational improvement decisions. The who, what, how, when and why of transfers becomes clear, helping leaders drive organizational success. Using analytic strategies that focus on timely, efficient care, our team will expertly manage your patient transfers, direct admissions, or consultations 24/7 so that your team can focus on its most critical role: providing high-quality patient care.

Our Results Speak for Themselves

Partner with a rapidly growing, innovative, nurse led outsourced services organization.

Nurses in 50 States + DC

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Nurse Triage Cases Managed

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Team Members

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Transfer Cases Managed

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Unique Solutions

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Calls Managed

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*case volumes

Our Valued Clients

We are proud to collaborate with organizations that align with our mission to improve care and access for their patients and employees. Our clients help us to provide high-quality health care for the people and communities we serve.

Testimonials

Conduit is a great partner. Their highly trained nurses serve as an extension of our own clinical team. The high level of expertise and diverse services they bring to the table help our members receive care in the proper setting, increase the level of service provided to our members, and support our ability to scale portions of our population health model.

Our partnership with Conduit Health Partners has provided overall clarity and standardization to the transfer processes. We make and receive fewer phone calls to place the right patients at the appropriate level of care.

Conduit’s Nurse Line continues to provide a high-performing, nurse-first, service to our members. Nurse Line regularly earns top member satisfaction scores while exceeding performance targets. Most importantly, Conduit personalizes each individual interaction to help our members better understand their medical situations, determine the right locations of care, and how to connect with our care team for additional support.

I truly think the world of Conduit Health Partners. Their high-quality leadership and experienced, responsive staff helped us create a successful response to the pandemic when many around us faltered. Conduit Health Partners is truly integral to the mission success of Bon Secours Mercy Health, both during a pandemic and in our daily operations.